The Ten Principles Behind Great Customer Experiences

Overall WINNER – CMI Management Book of the Year 2014WINNER – Innovation – Entrpreneurship Category at the CMI Awards 2014Create a great customer experience whoever you are.Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.This book covers ten principles you can use to make real worldnbsimprovements to your customers experiences, whatever your businessnbsp;does and whoever you are.For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesnt need to be complicated or cost a fortune.Additional ISBNs: 9780273775089, 0273775081, 9780273775980, 0273775987