The Basic Principles of Effective Consulting

Linda K. Stroh; Homer H. Johnson9780805854190, 0805854193

Книга The Basic Principles of Effective Consulting The Basic Principles of Effective ConsultingКниги Экономика Автор: Linda K. Stroh, Homer H. Johnson Год издания: 2005 Формат: pdf Издат.:Lawrence Erlbaum Associates Страниц: 192 Размер: 1,1 ISBN: 0805854193 Язык: Английский0 (голосов: 0) Оценка:This is a very good time for consultants. As corporations have been reorganizing and downsizing, merging and globaliing, the consulting business has been booming. The Basic Principles of Effective Consulting is about what effective consultants do and how they do it. It provides a step-by-step process that can provide successful outcomes for consultants and their clients. The chapters have plenty of examples and cases of the process used by effective consultants, as cases and examples are one of the best ways to learn the consulting business. Also provided as part of each chapter are short pieces of expert advice by established consultants and users of consulting services.

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Table of contents :
Contents……Page 8
Foreword……Page 10
Preface……Page 12
About the Authors……Page 16
1 Consultants and Consulting……Page 20
From the Experts … The Internal Consultant’s Role at Dow Jones & Company by Amy Glynn, Global Consultant, Dow Jones & Company, Inc…….Page 29
2 Establishing Expectations and Goals……Page 34
From the Experts … Criteria for Selecting Consultants at Archer Daniels Midland by Maureen Ausura, Corporate Vice President, Human Resources, Archer Daniels Midland Company……Page 38
3 Formalizing the Agreement: Proposals and Contracts……Page 52
From the Experts … The Importance of Written Contracts by Kerry Weinger, Partner, Baker & McKenzie LLP……Page 56
4 Developing a Project Strategy: Diagnosis and Data Collection……Page 79
From the Experts … Data Collection Begins at the Beginning! by Linda Stroh and Homer Johnson, Professors, HRIR, Graduate School of Business, Loyola University Chicago……Page 88
5 Interviewing……Page 103
From the Experts … Listen Up! by Denny L. Brown, President, Linden Associates……Page 111
6 Preparing the Feedback/Assessment Report: Moving the Client to Action……Page 121
From the Experts … Is There Such a Thing as Too Much Input to Report? by Malou Roth, President, People First……Page 125
7 Presenting the Findings: Moving From Diagnosis to Commitment to Action……Page 143
From the Experts … Presenting the Findings by Larry Anders, Anders & Associates, and Sherry Camden-Anders, Alliant International University……Page 144
8 Initiating Action……Page 158
From the Experts … A Few Simple Steps to Implement Change by Richard E. Bailey, Bailey Consulting……Page 168
9 Ending the Project……Page 171
From the Experts … Life With Consultants: First, Prepare for the End by Elaine Patterson, Senior Human Resources Consultant, Unocal Corporation……Page 173
10 Some Final Thoughts: The Basic Principles of Effective Consulting……Page 181
From the Experts … Building Strong Consultant–Client Relationships at PricewaterhouseCoopers by Raj Tatta, Partner, PricewaterhouseCoopers……Page 184
Some Further Reading……Page 187
C……Page 190
F……Page 191
M……Page 192
Q……Page 193
X……Page 194