Essentials of Knowledge Management

Bryan Bergeron0471281131, 9780471281139

Chock-full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments and technologies in knowledge management.

---

Table of contents :
Cover……Page 1
Contents……Page 12
Preface……Page 11
Acknowledgments……Page 18
1 Overview……Page 20
2 Knowledge Organizations……Page 54
3 Knowledge Workers……Page 77
4 Process……Page 102
5 Technology……Page 130
6 Solutions……Page 153
7 Economics……Page 172
8 Getting There……Page 191
Further Reading……Page 210
Glossary……Page 212
Index……Page 222