Agents of Change: Crossing the Post-Industrial Divide

Charles C. Heckscher, Rafael Ramirez, Michael Maccoby, Pierre-Eric Tixier0199261741, 9780199261741

This book focuses on the transition faced by business organizations and their stakeholders as they move from protected markets to open competition, and it explores how these changes can be facilitated by outside interveners/agents. The four authors-two from Europe and two from the United States-have worked separately as consultants with leaders of many companies and unions facing these challenges including AT&T, Lucent, Electricite de France, and the Italian State Railways (Ferrovie dello Stato).