Engaged Knowledge Management: Engagement with New Realities

Kevin C. Desouza, Yukika Awazu1403945101, 9781403945105, 9780230006072

The authors contend that current knowledge management efforts in organizations need to be refocused so that they can be better poised for success. Topics discussed include: missing capabilities of knowledge management, knowledge management in strategic alliances, customer knowledge management, knowledge markets, and knowledge management systems, among others.

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Table of contents :
Cover……Page 1
Contents……Page 7
List of Tables and Figures……Page 10
Preface……Page 11
Acknowledgements……Page 14
1 Introduction……Page 16
2 Engaging Tensions of Knowledge Management Control……Page 23
3 Engaging with Missing Knowledge Management Capabilities……Page 35
4 Engaging the Knowledge Chiefs……Page 54
5 Engaging with Distributed Knowledge Management……Page 82
6 Engaging Knowledge Management in Strategic Alliances……Page 105
7 Engaging with Customer Knowledge Management……Page 131
8 Engaging to Construct Knowledge Markets……Page 160
9 Engaging to Calibrate Knowledge Management Systems……Page 184
10 The Future of Engaged Knowledge Management……Page 211
Appendix: Two Commentaries on Knowledge Security Issues……Page 226
Notes……Page 234
Index……Page 240