Strategic Information Management: Challenges and Strategies in Managing Information Systems

ROBERT D GALLIERS, Dorothy E Leidner9780750656191, 0-7506-5619-0

Strategic Information Management’ has been completely up-dated to reflect the rapid changes in IT and the business environment since the publication of the second edition. Half of the readings in the book have been replaced to address current issues and the latest thinking in Information Management.It goes without saying that Information technology has had a major impact on individuals, organizations and society over the past 50 years or so. There are few organizations that can afford to ignore IT and few individuals who would prefer to be without it. As managerial tasks become more complex, so the nature of the requiredinformation systems (IS) changes – from structured, routine support to ad hoc, unstructured, complex enquiries at the highest levels of management.As with the first and second editions, this third edition of ‘Strategic Information Management: Challenges and strategies in managing informationsystems’ aims to present the many complex and inter-related issues associated with the management of information systems. The book provides a rich source of material reflecting recent thinking on the key issues facing executives in information systems management. It draws from a wide range of contemporary articles written by leading experts from North America and Europe.’Strategic Information Management’ is designed as a course text for MBA, Master’s level students and senior undergraduate students taking courses in information management. It provides a wealth of information and references for researchers in addition.This updated and revised edition of a best-selling text draws on a collection of cutting edge articles from North America and Europe for an international perspectiveCovers key strategic areas in information systems management and the latest developments in the fieldDiscussion questions are included at the end of each chapter to emphasize learning

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Table of contents :
Contents……Page 6
Contributors……Page 10
Preface……Page 12
Introduction: The Emergence
of Information Technology as
a Strategic Issue……Page 16
1 Developments in the
Application of Information
Technology in Business……Page 18
Part One
Information Systems Strategy……Page 42
2 The Evolving Information
Systems Strategy……Page 48
3 Information Strategy……Page 79
4 The Information Technology
and Management Infrastructure
Strategy……Page 104
5 Change Management Strategy……Page 128
Part Two
Information Systems
Planning……Page 162
6 Information Systems Plans in
Context: A Global Perspective……Page 166
7 Approaches to Information
Systems Planning……Page 196
8 The Information Systems
Planning Process……Page 231
9 Evaluating the Outcomes of
Information Systems Plans……Page 254
Part Three
The Information Systems
Strategy–Business Strategy
Relationship……Page 276
10 Measuring the Information
Systems–Business Strategy
Relationship……Page 280
11 Information Systems–Business
Strategy Alignment……Page 326
12 Strategies in Response to the
Potential of Electronic
Commerce……Page 362
13 The Strategic Potential of the
Internet……Page 391
14 Evaluating the Impact of IT
on the Organization……Page 419
Part Four
Information Systems Strategy
and the Organizational
Environment……Page 438
15 The Information
Technology–Organizational
Design Relationship……Page 442
16 Information Technology and
Organizational Decision
Making……Page 475
17 The Information
Technology–Organizational
Culture Relationship……Page 512
18 Information Systems and
Organizational Learning……Page 541
19 Information Technology and
Customer Service……Page 570
20 Information Technology and
Organizational Performance……Page 603
Author index……Page 624
Subject index……Page 632