Robert K. Wysocki9781580537179, 1580537170
Table of contents :
TeamLiB……Page 1
Cover……Page 2
Table of Contents……Page 7
Introduction……Page 13
1 Introduction to the Process Improvement Life Cycle……Page 16
1.1.2 Standish Group Chaos Report……Page 17
1.1.3 Balancing People, Project Management Processes, and Technology……Page 23
1.1.4 Process Improvement Versus Practice Improvement……Page 24
1.2.1 Project Reviews……Page 26
1.3 Definition of the Process Improvement Life Cycle……Page 27
1.3.1 Where Are You?……Page 28
1.3.4 How Well Did You Do?……Page 29
1.4.3 Managing Performance Data Against Standard Processes……Page 30
1.5 Effectively Dealing with the Obstacles……Page 31
1.6 Points to Remember……Page 32
2.1.1 Purpose……Page 34
2.1.3 Application……Page 35
2.2.1 Level 1: Initial Process……Page 40
2.2.4 Level 4: Managed Process……Page 41
2.3.1 Project Integration Management……Page 42
2.3.2 Project Scope Management……Page 47
2.3.3 Project Time Management……Page 52
2.3.4 Project Cost Management……Page 57
2.3.5 Project Quality Management……Page 62
2.3.6 Project Human Resources Management……Page 65
2.3.7 Project Communications Management……Page 69
2.3.8 Project Risk Management……Page 73
2.3.9 Project Procurement Management……Page 79
2.4 Points to Remember……Page 85
3 Assessing and Reporting Maturity Level……Page 88
3.1.1 Design of the Survey……Page 89
3.1.2 Defining Maturity Level Penetration……Page 90
3.2.1 Kiviatt Charts……Page 92
3.2.2 Box & Whisker Plots……Page 97
3.3 Reporting the Project/Process Maturity Gap……Page 98
3.3.1 PP Below PD Baseline……Page 100
3.3.3 PP Above PD Baseline……Page 101
3.4.1 Process Maturity Matrix……Page 102
3.4.2 Closing the Maturity Gap……Page 107
3.5 Points to Remember……Page 109
4.1 Project Level……Page 112
4.1.1 Cost/Schedule Control……Page 113
4.1.2 Milestone Trend Charts……Page 116
4.1.3 Project Reviews……Page 121
4.2.1 Ranking Improvement Opportunities……Page 122
4.3 Points to Remember……Page 126
5.1.1 Definition……Page 128
5.3 Fishbone Diagrams……Page 131
5.4 Force Field Analysis……Page 132
5.5 Pareto Diagrams……Page 133
5.6 Process Charts……Page 134
5.8.1 Scheduling Improvement Initiatives by Knowledge Area……Page 135
5.8.3 Scheduling Improvement Initiatives One at a Time……Page 137
5.10 Points to Remember……Page 140
6.1 Characteristics of an Improvement Program……Page 142
6.1.2 Multiproject Approach……Page 143
6.1.5 High Kill Rate……Page 144
6.2.2 Multiphase Approach……Page 145
6.2.4 High Change……Page 146
6.3 Setting Maturity Goals……Page 147
6.4.1 Evaluating Improvement Opportunities……Page 148
6.5 High-Level Planning of the Initiative……Page 150
6.6.1 Define Performance Metrics……Page 151
6.7 Redirecting the Initiative……Page 152
6.8.2 Reprioritize Improvement Opportunities……Page 153
6.9 Points to Remember……Page 154
7 Case Study: B. Stoveburden Trucking Company……Page 156
7.1 Case Study Background……Page 157
7.1.1 Project Overview Statement……Page 158
7.1.2 Fishbone Diagram to Identify the Reasons Why Projects Fail……Page 160
7.2 PD and PP Maturity Levels for Selected Knowledge Areas……Page 162
7.3.1 Scope Management Processes……Page 163
7.3.2 HR Management Processes……Page 170
7.3.3 Time Management……Page 173
7.3.4 Cost Management……Page 174
7.4 Results of the Improvement Programs……Page 176
7.5 Points to Remember……Page 178
8.1 Implementation Challenges……Page 180
8.1.3 Sponsorship……Page 181
8.2.1 Major Program Initiative……Page 182
8.2.2 Project Initiative……Page 183
8.3 Points to Remember……Page 184
Project Integration Management……Page 186
Project Scope Management Processes……Page 190
Project Time Management Processes……Page 194
Project Cost Management……Page 201
Project Quality Management……Page 207
Project Human Resources Management……Page 212
Project Communications Management……Page 217
Project Risk Management Processes……Page 220
Project Procurement Management Processes……Page 227
About the Author……Page 236
Index……Page 239
Technology Management and Professional Development Library……Page 248
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