Quiet Leadership: Six Steps to Transforming Performance at Work

David Rock9780060835910, 0060835915

Книга Quiet Leadership: Six Steps to Transforming Performance at Work Quiet Leadership: Six Steps to Transforming Performance at WorkКниги Бизнес книги Автор: David Rock Год издания: 2007 Формат: pdf Издат.:Collins Страниц: 288 Размер: 1,6 ISBN: 0060835915 Язык: Английский0 (голосов: 0) Оценка:Improving the performance of your employees involves one of the hardest challenges in the known universe: changing the way they think. In constant demand as a coach, speaker, and consultant to companies around the world, David Rock has proven that the secret to leading people (and living and working with them) is found in the space between their ears. “If people are being paid to think,” he writes, “isn’t it time the business world found out what the thing doing the work, the brain, is all about?” Supported by the latest groundbreaking research, Quiet Leadership provides a brain-based approach that will help busy leaders, executives, and managers improve their own and their colleagues’ performance. Rock offers a practical, six-step guide to making permanent workplace performance change by unleashing higher productivity, new levels of morale, and greater job satisfaction.

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Table of contents :
Title Page……Page 3
Contents……Page 5
Acknowledgments……Page 9
Introduction……Page 11
Why Should Leaders Care about Improving Thinking?……Page 17
Part One: Recent Discoveries about the Brain That Change Everything……Page 23
The Brain is a Connection Machine……Page 25
Up Close, No Two Brains are Alike……Page 29
The Brain Hardwires Everything It Can……Page 33
Our Hard Wiring Drives Automatic Perception……Page 36
It’s Practically Impossible to Deconstruct Our Wiring……Page 41
It’s Easy to Create New Wiring……Page 44
Summarizing the Recent Discoveries about the Brain……Page 49
About the Six Steps……Page 51
Think About Thinking……Page 57
Let Them Do All the Thinking……Page 58
Focus on Solutions……Page 67
Remember to Stretch……Page 72
Accentuate the Positive……Page 80
Put Process Before Content……Page 88
Listen for Potential……Page 94
A New Way to Listen……Page 98
The Clarity of Distance……Page 100
Speak with Intent……Page 107
Be Succinct……Page 109
Be Specific……Page 114
Be Generous……Page 116
A Word on Digital Communications……Page 119
Dance Toward Insight……Page 123
The Four Faces of Insight……Page 125
The Dance of Insight……Page 132
Permission……Page 134
Placement……Page 140
Questioning……Page 145
Putting Permission, Placement, and Questioning Together……Page 156
Clarifying……Page 161
Putting the Dance Together……Page 165
Create New Thinking……Page 173
Current Reality……Page 175
Explore Alternatives……Page 181
Tap Their Energy……Page 185
Putting the Create Model Together……Page 189
Follow Up……Page 195
Facts……Page 197
Emotions……Page 198
Encourage……Page 199
Learning……Page 200
Implications……Page 201
New Goal……Page 202
A Summary of the Six Steps……Page 206
Part Three: Putting the Six Steps to Use……Page 209
Using the Six Steps to Help Someone Solve a Problem……Page 211
Using the Six Steps to Help Someone Make a Decision……Page 219
Using the Six Steps to Give Feedback……Page 225
Giving Feedback for Great Performance……Page 226
Giving Feedback for Below-Par Performance……Page 232
Giving Feedback for Poor Performance……Page 235
Using the Six Steps with Teams……Page 238
Using the Six Steps with Children……Page 245
Applying the Six Steps to a Whole Organization……Page 253
In Conclusion……Page 255
Glossary of Terms……Page 257
Resources……Page 265
Notes……Page 267
Index……Page 275
About the Author……Page 283
Acclaim……Page 284
Credits……Page 286
Copyright Notice……Page 287
About the Publisher……Page 288