Systematic process improvement using ISO 9001:2000 and CMMI

Boris Mutafelija, Harvey Stromberg9781580534871, 1-58053-487-2

Text shows how to streamline an organization’s process improvement program. Covers saving resources and improving quality while moving the organization towards ISO 9001:2000 and CMMI compliance certification. For managers, evaluators, and students of process improvement. Includes index, references, tables, and chapter summaries.

---

Table of contents :
TeamLiB……Page 0
Cover……Page 1
Contents……Page 8
Foreword……Page 12
Preface……Page 16
Acknowledgments……Page 20
1 Introduction……Page 22
1.1 Role of frameworks in developing process improvement strategies……Page 25
1.2 Process improvement approaches……Page 26
1.3 Syngergy……Page 28
References……Page 32
2.1 Why worry about process improvement?……Page 34
2.2 Why is process improvement so difficult?……Page 35
2.3 Typical process improvement approaches……Page 36
2.3.1 Plan¨CDo¨CCheck¨CAct……Page 37
2.3.2 ISO 15504, Part 7……Page 38
2.3.3 IDEALSM……Page 42
2.3.4 Evolutionary spiral process……Page 45
2.3.5 ISO 9004:2000……Page 47
2.4 Summary……Page 48
References……Page 50
3.1 Relationships between frameworks and process improvement approaches……Page 52
3.2 ISO 9001:1994……Page 55
3.3 CMM¨° for software……Page 56
3.3.1 CMM¨° structure……Page 59
3.3.2 Key process areas……Page 61
3.4 ISO TR 15504……Page 64
3.5 EIA/IS-731……Page 68
3.6 FAA-iCMM¨°……Page 74
3.7 Summary……Page 77
References……Page 78
4.1 ISO 9001:2000……Page 80
4.1.1 Quality management principles……Page 82
4.1.2 Process approach and system approach to management……Page 86
4.1.3 ISO 9001:2000 requirements……Page 87
4.2 CMMI¨°……Page 99
4.2.1 New to CMMI¨° version 1.1……Page 101
4.2.3 Maturity versus capability levels……Page 102
4.2.4 Institutionalization……Page 104
4.2.5 Generic Goals and Generic Practices……Page 107
4.2.6 Process Areas……Page 119
References……Page 139
5 ISO 9001:2000 and CMMI¨° Synergy……Page 142
5.1 Commonalities……Page 150
5.2 Differences……Page 152
5.3 Strengths……Page 153
5.4 Weaknesses……Page 154
5.5 Synergy……Page 155
5.5.1 Institutionalization……Page 156
5.5.2 Process areas and their specific practices……Page 157
5.5.3 Relationship between ISO and the CMMI……Page 170
5.6 Summary of ISO requirements not covered by the CMMI¨°……Page 172
References……Page 173
6 Transitioning from Legacy Standards……Page 174
6.1.1 Institutionalization……Page 176
6.1.2 Maturity level 2 PAs……Page 182
6.1.3 Maturity level 3 PAs……Page 187
6.1.4 Maturity level 4 PAs……Page 192
6.1.5 Maturity level 5 PAs……Page 193
6.1.6 Continuous CMMI¨° representation: concept of threads……Page 194
6.2 Differences between ISO 9001:1994 and ISO 9001:2000……Page 196
6.3 Transitioning from the CMM¨° to the CMMI¨°……Page 198
6.3.1 Basic approach¡ªno previous process improvement experience……Page 201
6.3.2 Transitioning from CMM¨° maturity level 2 to CMMI maturity level 2……Page 213
6.3.3 Transitioning from CMM¨° maturity level 3 to CMMI maturity level 3……Page 217
6.3.4 Transitioning from CMM¨° maturity level 2 to CMMI maturity level 3……Page 219
6.4 Transitioning from ISO 9001:1994 to ISO 9001:2000……Page 222
References……Page 225
7.1 Process improvement……Page 226
7.2 First phase: Initiating……Page 227
7.3 Second phase: Diagnosing……Page 228
7.4.1 Process improvement approaches……Page 230
7.4.2 Potential transition cases……Page 232
7.4.3 Process improvement planning……Page 255
7.5 Fourth phase: Acting……Page 256
7.6 Fifth phase: Learning……Page 257
References……Page 258
8 Appraisal/Registration……Page 260
8.1.1 Some history……Page 261
8.1.2 SCAMPISM overview……Page 263
8.2 ISO 9001:2000 registration process……Page 273
8.3 TickIT……Page 279
8.4 Using SCAMPISM to prepare for ISO 9001:2000 registration……Page 281
References……Page 282
9 Document Mapping……Page 284
9.1 Mapping: ISO 9001:2000 to the CMMI¨°……Page 285
9.2 Inverse mapping: CMMI¨° to ISO 9001:2000……Page 289
References……Page 302
Acronyms……Page 304
About the Authors……Page 308
Index……Page 310