Global IT Management – a Practical Approach

Robert Barton9780470854334, 0-470-85433-2

Global IT Management will be vital reading for CIOs and IT Heads in multinational or global firms, their planning departments, and companies providing consultancy services to them. It will also be a valuable resource for students studying IT management on MBA and Executive MBA courses.

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Table of contents :
Global IT Management
A Practical Approach……Page 4
Copyright……Page 5
Contents……Page 6
Foreword……Page 10
Table of Exhibits……Page 12
Table of Figures……Page 14
Table of Tables……Page 16
Acknowledgements……Page 18
1 Why globalize IT management?……Page 20
Introduction……Page 24
Core IT services……Page 25
Forces shaping IT organizations……Page 27
Basic organizational variants……Page 30
Two sides to a coin……Page 32
A practical approach……Page 36
Key players and institutions……Page 38
Moving towards action……Page 45
Introduction……Page 48
Options and expectations……Page 50
Organization……Page 55
Map current IT architecture……Page 57
Adapt architecture to requirements……Page 62
Summary……Page 66
Introduction……Page 68
Options and expectations……Page 70
Managing strategy……Page 77
Organization……Page 78
Agree strategy……Page 82
Align organization……Page 91
Implementation……Page 94
Tool support……Page 97
Summary……Page 98
Introduction……Page 100
Options and expectations……Page 101
Choice of standards……Page 104
Managing standards……Page 109
Organization……Page 110
Funding……Page 115
Defining new standards……Page 116
Maintaining standards……Page 127
Handling exceptions……Page 128
Tool support……Page 130
Summary……Page 131
Introduction……Page 134
Options and expectations……Page 136
Managing control……Page 143
Organization……Page 144
Funding……Page 147
Managing IT costs……Page 148
Project control……Page 152
Implementing balanced scorecards for IT……Page 155
Tool support……Page 166
Summary……Page 167
7 Value of Global IT Management—Tested……Page 168
COBIT……Page 172
ITIL……Page 176
PRINCE2……Page 177
Glossary and acronyms……Page 182
References……Page 186
Index……Page 188