Managing pharmacy practice: principles, strategies, and systems

Andrew M. Peterson0849314461, 9780849314469

The world of pharmacy management is changing rapidly. Reflecting this, Managing Pharmacy Practice: Principles, Strategies, and Systems takes a new approach to pharmacy management. The editor explores basic management principles and their role in pharmacy practice. Expert contributors discuss concepts such as social influence, professionalism, leadership, conflict management, and personnel management and how they apply to modern pharmacy in an age of changing consumer and employee habits, desires, and behaviors. Highlighting the growing impact of technology throughout pharmacy and healthcare, the book prepares students for the challenges they will face in this rapidly changing profession.

---

Table of contents :
Book Cover……Page 1
Title……Page 4
Copyright……Page 5
Dedication……Page 6
Preface……Page 8
Acknowledgments……Page 10
Editor……Page 12
Contributors……Page 14
Table of Contents……Page 16
chapter one Introduction to management……Page 20
chapter two Systems theory and management……Page 30
chapter three Organizational structures……Page 44
chapter four Managing professionals……Page 58
chapter five Leadership……Page 76
chapter six Employee recruitment, retention, and compensation……Page 86
chapter seven Employee coaching, evaluation, and discipline……Page 118
chapter eight Conflict management……Page 140
chapter nine Accounting principles……Page 158
chapter ten Purchasing pharmaceuticals……Page 182
chapter eleven Principles of inventory management……Page 192
chapter twelve Pharmacy and therapeutics committee and formulary management……Page 202
chapter thirteen Drug use evaluation……Page 214
chapter fourteen Continuous quality improvement Susan……Page 224
chapter fifteen Systems of pharmaceutical care……Page 252
chapter sixteen Medication errors……Page 280
chapter seventeen The role of the pharmacist in disease management……Page 298
chapter eighteen The U.S. health care system: health insurance……Page 316
chapter nineteen Managed care and the pharmacy benefit……Page 342
chapter twenty Pharmacy practice and health policy within the U.S.: An introduction and overview……Page 360
chapter twenty-one Pharmacist credentials and accreditation of pharmacy programs……Page 388
chapter twenty-two The role of professional organizations and pharmacy practices……Page 414
chapter twenty-three Corporate compliance programs and pharmacy……Page 446
chapter twenty-four eHealth……Page 466
chapter twenty-five Pharmacist Workforce Challenges: Exploring Today’s Manpower Shortage……Page 476
chapter twenty-six Trends in marketing pharmaceuticals……Page 506
Index……Page 524