Governance of the Extended Enterprise: Bridging Business and IT Strategies

IT Governance Institute047133443X, 9780471334439, 9780471714095

Discover how to implement an effective IT governance structure for the long-term success of an extended enterpriseIT is no longer an enabler of corporate strategy, it is now the key element of corporate strategy. Governance of the Extended Enterprise explores how some of the world’s most successful enterprises have integrated information technology with business strategies, culture, and ethics to optimize information value, attain business objectives, and capitalize on technologies in highly competitive environments.Providing a process for change and a governance model, Governance of the Extended Enterprise encompasses the latest emerging practices from major information and knowledge businesses, providing a major new knowledge resource for enterprises. It also opens up new avenues of practice in strategy setting, enterprise management, control assessment, and risk management.From sales-force automation to workgroup collaboration, forms processing to knowledge management systems, customer service to technical support, Governance of the Extended Enterprise will help readers improve IT governance in all facets of their organization.

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Table of contents :
Team DDU……Page 1
Contents……Page 10
Acknowledgments……Page 14
Preface……Page 18
Introduction……Page 22
Managing Change as a Business Process……Page 23
Vision/Leadership……Page 24
Governance Framework and Criteria……Page 25
Enterprise Architecture: Framework and Implementation……Page 27
Reference Works……Page 28
Looking Forward……Page 30
Change Agents in the Extended Enterprise Environment……Page 32
Paradigm Shift in the Business Environment/Changes in Processes……Page 36
Business Strategy Challenge……Page 40
New Enterprise Risk Management Structures……Page 41
New Regulatory Compliance Challenge……Page 42
Developing Strategy with Value Innovation……Page 44
Transforming Internal Governance Strategy……Page 46
Governance Challenge……Page 48
Bridging the Gap between the Information Technology Organization and Internal Clients……Page 49
Making Strategy a Continual Process: Coevolving and Patching……Page 50
Managing Knowledge for Better Communication: Knowledge Management……Page 51
Sharing Knowledge through a Knowledge Portal……Page 53
Vision and Mission……Page 56
Value Creation and Strategy Implications……Page 57
Suggested Architecture for Performance Measurement……Page 58
Delegate and Empower through Performance Management……Page 60
Framework for Measurement……Page 61
Control Objectives for Information and Related Technology……Page 64
Monitoring: Measuring and Comparing Outcomes for Improvements……Page 65
Ongoing Strategy Process: Operational Performance Monitoring……Page 66
Value Realization……Page 70
Blueprint for Knowledge Sharing in an Extended Enterprise……Page 73
Information and Knowledge Resources (Intangible Business Resources)……Page 75
Information Sharing Activities (Two-way Communication)……Page 78
Value Creation Cycle……Page 79
Governance Definition……Page 82
Enterprise Governance Challenge in the Extended Enterprise……Page 85
Governance Structure for the Extended Enterprise……Page 88
Governance Objectives for the Extended Enterprise……Page 91
Comparison with Excellence Models……Page 95
Leadership: Driver for Values and Governance Implementation……Page 97
Maturity Levels of Leadership……Page 98
Maturity Model for Evaluating the Level of Governance of the Extended Enterprise……Page 99
Tools for the Governance of the Extended Enterprise……Page 100
Enterprise Architecture: New Focus for Chief Information Officers……Page 108
Architecture Layers Interrelationships……Page 114
Implementing and Maintaining the Enterprise Architecture……Page 115
Information Technology Governance in the Extended Enterprise……Page 116
Strategic Alignment of IT Strategies with the Business……Page 117
IT Infrastructure to Enable Business……Page 118
Maturity Model of the Enterprise Architecture/IT Architecture……Page 119
Partner Ability for Networking/Information Flows and Relationships……Page 121
Maturity Model for IT Governance……Page 122
Establish Information Model and Data Model for Quick Implementation of a Knowledge Base……Page 123
A Questions for the Board and Senior Management……Page 126
B Performance Reference Model……Page 134
C Organizational Structure Evolution: Core versus Central……Page 144
D Framework and Quality Awards……Page 148
E Business Reference Model……Page 158
F Knowledge Work, Knowledge Management, and Knowledge Portal……Page 164
G Enterprise Architecture Processes at Different Maturity Levels……Page 172
H Maturity Model for Business Activities in the Extended Enterprise……Page 182
I IT Governance……Page 188
J IT Governance Maturity Model……Page 200
K COBIT Information Processes……Page 206
Glossary……Page 208
References……Page 212
Other ITGI Publications……Page 218
Index……Page 222