Speech and language-based interaction with machines: towards the conversational computer

John A. Waterworth, Mike Talbot, J. A. Campbell9780470210338, 0-470-21033-8

This book has its origins in a programme of work conducted at British Telecom Research Laboratories, aimed at developing easily usable, intelligent systems, based on human-computer interaction via spoken and written language, particularly the former. This involved the authors, as members of the Human Factors Division, in conducting a series of experiments designed to answer questions about what types of behaviour an intelligent system with these characteristics should display, and how these might best be achieved.