The Conflict and Communication Activity Book: 30 High-Impact Training..

Bill Withers, Keami D. Lewis0814471676, 9780814471678, 9780814427316

Книга The Conflict and Communication Activity Book: 30 High-Impact Training… The Conflict and Communication Activity Book: 30 High-Impact Training Exercises for Adult LearnersКниги Бизнес книги Автор: Bill Withers, Keami D. Lewis Год издания: 2003 Формат: pdf Издат.:AMACOM Страниц: 256 Размер: 5,6 ISBN: 0814471676 Язык: Английский0 (голосов: 0) Оценка:Every workplace has its share of conflict, and one of training’s universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. The Conflict and Communication Activity Book features: * Field-proven exercises from the authors’ worldwide experience * Easy-to-follow instructions for preparation, additional reading, and Q & A processes * Valuable essays on handling conflict situations * An Exercise Matrix to sort activities by type, length, and other parameters It also includes a jam-packed Trainer’s Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the “My Workshop Starts in Five Minutes” section to fully developed sessions, this book will be every educator’s best friend.

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Table of contents :
Contents……Page 8
Preface……Page 10
Acknowledgments……Page 12
TEACHING ABOUT CONFLICT AND COMMUNICATION WITH GAMES AND EXERCISES……Page 14
Why Playing Games in the Classroom Is Serious Business……Page 16
Creating a Successful Learning Environment……Page 18
Some Good Questions about Conflict……Page 24
CONFLICT AND COMMUNICATION EXERCISES……Page 28
MY WORKSHOP STARTS IN FIVE MINUTES……Page 30
1. Three Similarities and One Difference……Page 31
2. A New Leaf……Page 36
3. Right Listening……Page 39
4. Building Bridges……Page 46
5. Climbing Life’s Ladders……Page 49
6. Draw a House……Page 54
7. Energy Jump……Page 59
8. Meet the Press……Page 62
9. Not “I”……Page 67
10. Sentence Relay……Page 75
11. The Squares Game……Page 81
12. What You See Is What You Get……Page 86
EXERCISES TO PREPARE IN ADVANCE……Page 90
13. Four Roads to Resolution……Page 94
14. A Time You Felt Different……Page 101
15. Centering under Pressure……Page 108
16. How Soon Is Possible?……Page 114
17. I Lean……Page 118
18. Minefield……Page 121
19. Missing the Meaning……Page 126
20. Say It, Shout It, Skip It……Page 129
21. Telephone Tales……Page 134
22. Think Fast: Three Variations……Page 139
23. Timed Square……Page 144
24. Values Clarification……Page 150
25. What’s in a Word?……Page 156
26. Workers and Managers……Page 163
FULL-DAY WORKSHOPS……Page 169
27. Diversity Dialogue……Page 170
28. Hold Please……Page 176
29. The Synthetic Culture Lab……Page 181
30. Write Your Own Case Study……Page 186
TRAINER’S TOOLBOX……Page 200
Exercise Matrix……Page 201
Sample Agendas……Page 203
Handouts, Flipcharts/Overheads, and Charts……Page 217
Tips for Leading Group Activities……Page 280
Fun Ways to Break into Groups……Page 281
Additional Resources……Page 286
D……Page 294
T……Page 295
W……Page 296