Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Kerry Patterson9781932378825, 1932378820

“Hey, if you read only one ‘management’ book this decade…I’d insist that it be Crucial Confrontations. – from the foreword by TOM PETERS”Revolutionary ideas…opportunities for breakthrough… – STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People”…unleash the true potential of a relationship or organization and move it to the next level…. – KEN BLANCHARD, coauthor of The One Minute ManagerR and The Secret: What Great Leaders Know – and Do”The most recommended and most effective resource in my library. – STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford of Canada”Brilliant strategies for those difficult discussions at home and in the workplace… – SOLEDAD O’BRIEN, cohost of CNN’s Morning Edition”This book is the real deal….Read it, underline it, learn from it. It’s a gem. – MIKE MURRAY, VP Human Resources and Administration, Microsoft (retired)”