The Handbook of Task Analysis for Human-Computer Interaction

Dan Diaper, Neville Stanton9780805844320, 0-8058-4432-5, 0805844333

A comprehensive review of the current state of research and use of task analysis for Human-Computer Interaction (HCI), this multi-authored and diligently edited handbook offers the best reference source available on this diverse subject whose foundations date to the turn of the last century. Each chapter begins with an abstract and is cross-referenced and indexed to other chapters.Divided into five parts – each prefaced with a rationale and brief summary of its chapters – this volume presents contemporary thinking about task analysis together with a representative set of methods. Part I opens with seven chapters that form a book-within-a-book and introduce most of the main concepts, methods, and techniques discussed in more detail in later parts. Part II describes the use of task analysis in commercial IT projects and recognizes some of the important constraints on its use. Part III primarily concentrates on human issues – most relying on some particular psychological or ergonomic model. Part IV presents task analysis methods targeted at software engineering development. These methods, particularly where supported by CASE tools, are therefore practical for use in commercial projects. Lastly, Part V focuses on outstanding issues associated with task analysis, highlighting the main problems with it and analyzing how these might be resolved in due course.Academic researchers, post-graduate students and final year undergraduates, as well as practicing HCI professionals and hardcore task analysts, including industrialists, psychologists, and computer scientists all benefit from this Handbook.

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Table of contents :
Team DDU……Page 1
Contents……Page 6
Preface……Page 10
List of Contributors……Page 12
PART I: FOUNDATIONS……Page 18
1 Understanding Task Analysis for Human-Computer Interaction……Page 22
2 Working Through Task-Centered System Design……Page 66
3 Hierarchical Task Analysis……Page 84
4 GOMS Models for Task Analysis……Page 100
5 Scenario-Based Task Analysis……Page 134
6 Comparing Task Models for User Interface Design……Page 152
7 DUTCH: Designing for Users and Tasks from Concepts to Handles……Page 172
PART II: IT INDUSTRY PERSPECTIVES……Page 194
8 A Multicultural Approach to Task Analysis: Capturing User Requirements for a Global Software Application……Page 196
9 The JIET Design Process for e-Business Applications……Page 210
10 User-System Interaction Scripts……Page 238
11 Task Layer Maps: A Task Analysis Technique for the Rest of Us……Page 248
12 Task Analysis for e-Commerce and the Web……Page 264
13 Using Task Data in Designing the Swanwick Air Traffic Control Centre……Page 280
PART III: HUMAN PERSPECTIVES……Page 294
14 Task Analysis Through Cognitive Archeology……Page 296
15 Cognitive Task Analysis in Interacting Cognitive Subsystems……Page 308
16 Critical Decision Method Data Analysis……Page 344
17 Using Task Analysis for Information Requirements Specification: The Sub-Goal Template (SGT) Method……Page 364
18 Task Analysis for Error Identification……Page 384
19 Trigger Analysis: Understanding Broken Tasks……Page 398
20 The Application of Human Ability Requirements to Virtual Environment Interface Design and Evaluation……Page 418
21 Activity Theory: Another Perspective on Task Analysis……Page 440
PART IV: COMPUTING PERSPECTIVES……Page 460
22 Choosing the Right Task-modeling Notation: A Taxonomy……Page 462
23 Environments for the Construction and Use of Task Models……Page 484
24 ConcurTaskTrees: An Engineered Notation for Task Models……Page 500
25 Using Formal Specification Techniques for the Modeling of Tasks and the Generation of Human-Computer User Interface Specifications……Page 520
26 One Goal, Many Tasks, Many Devices: From Abstract User Task Specification to User Interfaces……Page 548
27 Linking Task and Dialogue Modeling: Toward an Integrated Software Engineering Method……Page 568
PART V: TODAY AND TOMORROW……Page 584
28 The Psychology of Task Analysis Today……Page 586
29 Experiences People Value: The New Frontier for Task Analysis……Page 602
30 Wishing on a sTAr: The Future of Task Analysis……Page 620
Author Index……Page 638
Subject Index……Page 648