The Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership

David R. Caruso, Peter Salovey9780787970710, 0787970719

We have long been taught that emotions should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times. This is especially true when at work, particularly when managing others. It is considered terribly unprofessional to express emotion while on the job, and many of us believe that our biggest mistakes and regrets are due to our reactions at those times when our emotions get the better of us. David R. Caruso and Peter Salovey believe that this view of emotion is not correct. The emotion centers of the brain, they argue, are not relegated to a secondary place in our thinking and reasoning, but instead are an integral part of what it means to think, reason, and to be intelligent. In The Emotionally Intelligent Manager, they show that emotion is not just important, but absolutely necessary for us to make good decisions, take action to solve problems, cope with change, and succeed. The authors detail a practical four-part hierarchy of emotional skills: identifying emotions, using emotions to facilitate thinking, understanding emotions, and managing emotions-and show how we can measure, learn, and develop each skill and employ them in an integrated way to solve our most difficult work-related problems.

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Table of contents :
Team DDU……Page 1
Contents……Page 10
Introduction……Page 12
Part One: Learn About the World of Emotional Intelligence……Page 28
1 Emotions and Reasoning at Work……Page 30
2 An Emotional Blueprint……Page 51
Part Two: Understand Your Emotional Skills……Page 58
3 Read People: Identifying Emotions……Page 60
4 Get in the Mood: Using Emotions……Page 68
5 Predict the Emotional Future: Understanding Emotions……Page 79
6 Do It with Feeling: Managing Emotions……Page 89
7 Measuring Emotional Skills……Page 101
Part Three: Develop Your Emotional Skills……Page 108
8 Read People Correctly: Improving Your Ability to Identify Emotions……Page 110
9 Get in the Right Mood: Improving Your Ability to Use Emotions……Page 127
10 Predict the Emotional Future Accurately: Improving Your Ability to Understand Emotions……Page 142
11 Do It with Smart Feelings: Improving Your Ability to Manage Emotions……Page 161
Part Four: Apply Your Emotional Skills……Page 184
12 Managing You: Applying Your Emotional Intelligence Skills……Page 186
13 Managing Others: Applying Emotional Intelligence Skills with Others……Page 200
14 Building the Emotionally Intelligent Manager……Page 221
Appendix 1: Assessing Your Emotional Style……Page 240
Appendix 2: The Emotional Blueprint……Page 272
Appendix 3: Further Reading and Updates……Page 280
Notes……Page 284
Acknowledgments……Page 300
About the Authors……Page 302
Index……Page 306